14-day returns
You have 14 days from receiving your package to return the goods without providing a reason. You don't need to explain yourself, and you don't need to justify anything.
How to do it
- Write to Reklamacje.geekfolk@outlook.com, providing your order number and the products you wish to return.
- Pack the goods — preferably in their original packaging, so that they reach us intact.
- Send them to the following address:
GeekFolk — Zwroty
Marianka 2
99-413 Chąśno - We will refund your money within 14 days of receiving your declaration, using the same payment method you used for the purchase.
Important details
- The cost of returning the goods is borne by the Buyer.
- We also refund the cost of the cheapest delivery method offered by us.
- The goods may show signs of normal inspection — just as you would in a brick-and-mortar store. The Buyer is liable for any reduction in value resulting from use beyond that necessity.
- We do not accept cash-on-delivery shipments.
Complaints — when something is wrong with the product
If the product arrived damaged, is defective, or is not as described:
- Take photos — of the package, the padding, and the product itself. This is the fastest way to process your case.
- Send them along with your order number to Reklamacje.geekfolk@outlook.com.
- We will respond within 14 days. Depending on the situation, we will replace the goods, repair them, lower the price, or refund your money.
You can file a complaint within 2 years of the product being delivered.
Withdrawal form
You don't have to use it — a simple email is sufficient — but if you prefer a template, you can copy the text below:
Recipient: BIN-EK DAWID BIEŃKOWSKI, Marianka 2, 99-413 Chąśno, Reklamacje.geekfolk@outlook.com
I/We hereby inform you of my/our withdrawal from the sales contract for the following items: …
Date of contract conclusion / receipt: …
Order number: …
Consumer name: …
Consumer address: …
Account number for refund: …
Date: …