Opening promotion
What is the opening promotion?
Until 30 September, all products are 10% off and delivery is free regardless of your basket value. Both discounts are applied automatically in the cart and at checkout — no code needed.
Can the discount be combined with free delivery?
Yes. First we take 10% off the product value, and the delivery cost drops to zero anyway.
Orders
When will you ship my order?
Orders paid for on a business day are packed and dispatched on the next business day. Weekend orders go out on Monday.
Are the products in stock?
Yes. We only sell what is physically sitting in our warehouse. If a product shows as available, it is available.
Can I change or cancel my order?
Until the parcel is dispatched — yes. Email us as soon as possible at geekfolk@outlook.com with your order number.
Delivery
How do you ship?
InPost (parcel lockers and courier), DHL, DPD. You choose your parcel locker in the cart — click “Choose a parcel locker on the map” and select a point. If you'd rather have a courier deliver to your address, skip this step and choose your carrier at checkout.
How much does delivery cost?
Until 30 September, delivery is free, with no minimum spend. After that, delivery is free on orders from PLN 199, and below that amount the prices on the Delivery and payment page apply (from PLN 12.99 for a parcel locker).
Do you ship abroad?
For now, we only fulfil orders within Poland.
Payments
How can I pay?
With BLIK, a payment card (Visa, Mastercard, Maestro) or a wallet — Shop Pay, Apple Pay or Google Pay. We do not offer cash on delivery. Details on the Delivery and payment page.
Will I get an invoice?
Yes. Tick the option when ordering and enter your Tax ID (NIP) — we'll email you the invoice.
Products
Are these originals?
Yes. Our entire range comes from official licensees. We mark this on product pages with a “Licensed product” badge.
Are the mugs dishwasher safe?
Most of them are — you'll find this in the attributes table on each product page. The exceptions are 3D mugs and colour-changing mugs, which we recommend washing by hand so as not to damage the print.
Returns and complaints
Do I have 14 days to return an item?
Yes, without giving a reason. Details and form: Returns and complaints.
My product arrived damaged — what now?
Take photos of the parcel and its contents and send them to Reklamacje.geekfolk@outlook.com together with your order number. We'll replace the item or refund your money.