Processing time
Orders paid for on a business day are packed and dispatched on the next business day. Including the carrier's transit time, your parcel usually reaches you within 1–2 business days of dispatch.
If a product is marked on its page as “On order”, it means we don't have it on the shelf right now — you can buy it as usual, we order it from the distributor and dispatch it within 5 business days. The price, warranty and right of return are exactly the same.
Delivery methods
| Carrier | Service | Cost |
|---|---|---|
| InPost | Paczkomat 24/7 parcel locker | PLN 12.99 |
| InPost | Courier to your address | PLN 16.99 |
| DHL | Courier to your address | PLN 18.99 |
| DPD | Courier to your address | PLN 18.99 |
Opening promotion: until 30 September, delivery is free regardless of your basket value — the discount is applied automatically at checkout, no code needed. Once the promotion ends, free delivery applies to orders from PLN 199 (basket value after discounts) with all carriers.
You choose your parcel locker in the cart — in the “Step 2 — delivery” section, click “Choose a parcel locker on the map” and select a point. If you'd rather have a courier deliver to your address, skip this step and choose your carrier at checkout.
For now, we only deliver within Poland.
Payments
- BLIK
- Payment card (Visa, Mastercard, Maestro)
- Shop Pay, Apple Pay and Google Pay
The full list of available payment methods is shown at checkout. Payments are handled by Shopify Payments. We do not offer cash on delivery.
The money only reaches us once the transaction has been settled. We do not store your card details.
Invoices
We issue VAT invoices on request — tick the option when ordering and enter your Tax ID (NIP). We send the document by email.
Packaging
Ceramics and glass are shipped in boxes with padding. Figures travel in the manufacturer's original packaging with extra protection. If something still arrives damaged — see Returns and complaints.